Privacy Policy

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property address
• Service details
• Project information
• Any information submitted through forms, emails, calls, or messages

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website activity and usage data
• Referring websites
• Pages viewed and interactions

Cookies & Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to improve website performance, analyze traffic, and support advertising efforts.

2. How We Use Your Information

We may use your information to:

• Provide estimates and proposals
• Schedule and deliver services
• Respond to inquiries
• Send appointment reminders
• Provide customer support
• Improve our website and services
• Monitor website performance
• Analyze advertising performance
• Comply with legal obligations
• Communicate regarding requested services

We will only send promotional communications where permitted by law.

3. Google Analytics & Advertising

Our website may use:

• Google Analytics
• Google Tag Manager
• Google Ads
• Google Ads Conversion Tracking
• Google Remarketing Services

These tools help us understand website usage, measure advertising effectiveness, and improve our services.

Google may use cookies and similar technologies to collect information regarding your interactions with our website.

You may opt out of Google's advertising features through Google's Ads Settings or other available privacy tools.

4. SMS Communications

If you provide your phone number and consent to receive text messages, PNW Arbor Care may send:

• Estimate updates
• Appointment reminders
• Service-related notifications
• Customer support communications

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes. Phone numbers collected for SMS communication are used solely for customer communication related to requested services.

5. How We Share Information

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

Trusted vendors who help us operate our business, including website hosting, CRM platforms, scheduling software, analytics tools, and payment systems.

Legal Requirements

We may disclose information when required by law or to protect our legal rights.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, information may be transferred as part of the transaction.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to access your personal information, correct inaccuracies, request deletion, withdraw consent, or opt out of marketing communications. To exercise these rights, please contact us using the information below.

8. Cookies

Cookies help us improve website functionality, analyze visitor behavior, measure marketing performance, and provide relevant advertising experiences. You can control cookie settings through your browser. Disabling cookies may impact certain website features.

9. Third-Party Websites

Our website may contain links to external websites. PNW Arbor Care is not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

10. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take reasonable steps to remove it.

11. Changes To This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

13. Consent

By using our website, submitting a form, requesting an estimate, or communicating with PNW Arbor Care, you consent to the collection and use of information described in this Privacy Policy.